Capacity
AI-powered automation to enhance customer and team support, integrating with multiple platforms for seamless functionality.
Capacity AI Support Automation offers comprehensive solutions that leverage AI to streamline customer and employee support processes. Designed for businesses aiming to improve efficiency, reduce costs, and increase satisfaction, the platform incorporates intelligent virtual agents, real-time agent assistance, and workflow automation. The software operates across various channels, including voice, chat, email, and SMS, providing consistent support. Its target audience includes large enterprises and organizations focused on enhancing their customer service and internal operations.
With AI-driven insights and analytics, businesses can optimize interactions and track performance across all channels. Capacity also offers robust security with compliance certifications and a multitude of integrations, ensuring secure and seamless operation within existing systems.
Pros:
- Automates 90% of customer inquiries
- Reduces resolution times with real-time AI suggestions
- Integrates with over 250 tools and platforms
- Provides detailed analytics for interaction optimization
Cons:
- Requires AI understanding for full utilization
- Initial setup and integration may be complex
- Pricing details are not disclosed publicly
Features:
- Intelligent Virtual Agents - Automates customer service through voice, chat, and other channels.
- Agent Assist - Provides real-time AI suggestions and guidance to live support agents.
- Automation Workflows - Automatically handles escalations and follow-ups to streamline operations.
- Analytics & Insights - Offers detailed reporting and insights to optimize support interactions.
Integrations:
- CRMs - Seamlessly integrates with CRM platforms to manage customer relations effectively.
- Helpdesks - Connects with various helpdesk systems to streamline support operations.
Pricing:
- Not Disclosed - Pricing details are not available on the public website.
Dedicated Support
No
Implementation Timeline
Not Disclosed
Onboarding
Not Disclosed
Sandbox
No
API Available
Compliance
HIPAA
Hashtags
Buying Persona
CRO, CFO, VP of Sales, Director, CMO, Sale Manager, RevOps, Product Marketing Manager, VP of Demand Generation, Brand Manager, Customer Success Manager, VP, FP&A Manager, Sales Finance Manager
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