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PolyAI

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PolyAI offers advanced voice assistants for contact centers, transforming them into efficient command centers.

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Pricing Model: Subscription
Updated: 06/05/2025
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PolyAI provides enterprise-grade voice assistants that cleverly integrate into existing contact center operations, transforming these into comprehensive command centers. Designed for various industries, such as healthcare, finance, and retail, PolyAI’s voice assistants manage complex customer interactions by listening, reasoning, and speaking intelligently. The service is specifically crafted to reduce hold times, operational costs, and enhance customer satisfaction through its advanced AI solutions.

The major benefits of using PolyAI include increased capacity to handle large volumes of inquiries, enhancing revenue generation by responding promptly and efficiently in multiple languages. Organizations can expect improved customer loyalty due to reduced waiting times and fewer misroutes. Furthermore, PolyAI facilitates a happier work environment for agents by decreasing high turnover rates and empowering them to focus on more essential tasks.

Pros:

  • Efficient handling of large inquiry volumes
  • Reduces operational overhead
  • Seamless integration into existing systems
  • Enhances customer satisfaction and brand loyalty

Cons:

  • Implementation might require customization
  • Requires AI training for optimal results
  • Potential initial investment costs

Features:

  • Multilingual Support - Handles inquiries in 12 languages to cater to a diverse customer base.
  • Custom Voice Design - Customizable voice and personality to align with brand values.

Integrations:

  • CRM Systems - Seamless integration with existing CRM systems to improve customer interaction data management.
  • Telephony Systems - Compatible with standard telephony systems for smooth deployment and operation.

Pricing:

  • Subscription-based model - Flexible pricing plans based on usage and integration needs.

Implementation Timeline

Six weeks or less

Onboarding

24/7 support

Sandbox

No

API Available

Compliance

Not Disclosed

Buying Persona

CRO, VP of Sales, Director, Sale Manager, RevOps, Customer Success Manager, VP

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