Balto
Real-time Contact Center AI solution to assist agents and enhance quality management.
Balto is a robust Contact Center AI designed to streamline customer interactions by providing real-time guidance and insights. It helps agents solve customer issues quickly, enhances compliance, and simplifies quality assurance. Ideal for supervisors and agents alike, Balto provides dynamic prompts, compliance alerts, and coaching support during calls, ensuring adherence to scripts and efficient handling of customer interactions. By integrating smoothly with existing CRMs and phone systems, Balto optimizes call management and ensures data access. Additionally, its real-time capabilities extend to multiple languages, making it versatile for diverse industries.
Pros:
- Real-time guidance and insights
- Easy integration with existing systems
- AI-driven agent assistance and coaching
- Comprehensive compliance checks
Cons:
- Initial setup may take a few weeks
- Limited language support (more languages in development)
- Potential learning curve for new users
Features:
- Real-Time Agent Assistance - Guide agents during calls to improve customer experience.
- Automated Compliance - Monitors calls for compliance issues in real-time.
Integrations:
- RingCentral - Provides seamless integration for enhanced call management.
- Salesforce - Enables easy access to customer data for agents.
Pricing:
- Subscription - Offers various pricing tiers based on the needs of the enterprise.
Implementation Timeline
A few weeks
Onboarding
Not Disclosed
Sandbox
No
Compliance
HIPAA
Hashtags
Buying Persona
CRO, VP of Sales, Director, Sale Manager, Customer Success Manager, VP
Related Categories
Advertising
Affiliate Marketing
AI Assistant
AI Assistants
AI Chatbots
AI Coding
AI Communication Tools
AI Content Generation
AI Customer Engagement
AI Drone Technology
AI Governance
AI Image Generation
AI InfraManagement
AI Infrastructure Management
AI Legal Assistant
AI Meeting Assistant
AI Sales Assistant
AI Sales Assistant
AI Sales Automation
AI Scheduling
AI Scheduling Solutions
AI Video Creators
AI Voice Creation
AI Workers
AI Writing Assistants
Analytics Platforms
Analytics Platforms
Appointment Scheduling
Artificial Intelligence
Artificial Neural Network
Auto Dialers
Automated Lead Engagement
Automation
Autonomous Revenue Execution (ARE)
Autonomous Revenue Execution (ARE)
Autonomous Vehicles
Blockchain
Bot Platforms
Business Automation
Business Automation Solutions
Business Intelligence
Business Process Automation
Business Productivity
Chatbots
Clinical Diagnostic Solutions
Cloud Computing
Cloud Storage
Contract Analytics
Contract Lifecycle Management (CLM)
Conversation Intelligence Platform
Conversational AI
Conversational AI
Conversational Intelligence
Conversational Marketing
CRM
Customer Engagement
Customer Success
Data Visualization
Data Visualization
Deep Learning
Demo Automation
Diagnostic Tools
Digital Sales Room Software
Digital Sales Rooms
Education
Email Deliverability Tool
Enterprise Agile Planning
Entertainment
Finance
Fleet Management
Government Contracting
Health & Fitness
Health AI
Healthcare
Healthcare Software
HealthTech
Infectious Disease Diagnostics
Insurance
IoT Management
IT Device Management
Laboratory Automation
Lead Engagement
Lead Generation
Legal Intelligence Powered by AI Technology
Legal Technology
Lifestyle
Logistics
Manufacturing Automation
Marketing
Marketing
Medical Imaging
Meeting Automation
Meeting Transcription Software
Meetings
Not Disclosed
Omnichannel Communication
Operations
Outbound Tracking
Partner Relationship Management (PRM)
Pipeline Acceleration
Precision Agriculture
Predictive Analytics
Product Management
Productivity
Productivity Enhancement
Project Management
Project Portfolio Management
Reading Enhancement Tools
Real Estate
Revenue Operations & Intelligence
RevOps
Risk Management
Robotics
Sales
Sales Automation
Sales Coaching Tools
Sales Comp
Sales Enablement
Sales Engagement Platform (SEP)
Scientific Research Tools
Security
Simulation
Smart City
Social Media
Social Media Management
Software
Space
Surveillance Solutions
Synthetic Data Tools
Task Management
Translation
Transportation
Value Stream Management
Video Translation Automation & AI
Voice Recognition Automation
Voice Recognition Automation & AI
Voice Recognition Automation & AI
Workflow Automation
Workflow Integration
Workflow Integration
Writing
Writing Assistants
AI Agents
Balto alternatives
AI-powered automation to enhance customer and team support, integrating with multiple platforms for seamless functionality.
Lamini helps enterprises build high-accuracy LLMs and agents on custom data, reducing model hallucinations by 95%.
LiveChat is a comprehensive customer service platform providing real-time chat support and a wide range of features to enhance customer...
Accurate and scalable health data labeling and model evaluation.
Neeve is an edge cloud platform for transforming smart buildings and spaces by making them more secure, smarter, and more...
NLX provides a no-code platform for building and deploying voice, text, and multimodal conversational applications.
AI-powered search engine for research, helping users find and understand scientific papers faster.
AI progress notes and analytics platform for mental health professionals.
Free and instant collaborative whiteboarding.
AI chatbot designed to replace human customer service with multi-language natural language interaction.
AI Agent Management System for regulated industries focusing on safety, transparency, and explainability.
AI-backed contact center software enhancing customer interactions with conversation intelligence.
Real-time Contact Center AI solution to assist agents and enhance quality management.
Mindlogic is a generative AI platform offering diverse chatbot solutions powered by cutting-edge large language models (LLMs), designed for organizations...
Unified Voice-First AI Platform for Enterprises
A new kind of AI company focusing on AI-native tools and solutions to solve real problems quickly.
Otter.ai is an AI-powered transcription and note-taking tool that provides real-time transcription services for meetings, lectures, and interviews.
Notion is an all-in-one workspace that integrates note-taking, project management, and database functionalities, offering a customizable interface for organizing tasks,...
AI-driven chatbot solutions for efficient customer service in various industries.
Make unique beats co-creating with AI.
Automated architectural capabilities powered by AI, optimizing space planning and visualization for architects, landlords, tenants, and more.
Safety-focused generative AI designed for the healthcare sector, helping various stakeholders including Payors, Pharma, and Providers to enhance their services...
Automate any workflow with AI without coding.
FAQNow is an AI-driven assistant designed to provide quick and reliable answers to user inquiries by pulling data from various...
AI-powered job interviewing tool that transforms the hiring process by conducting, recording, and evaluating interviews efficiently.
Vermile automates SEO processes to minimize human effort in repetition and maximize creativity.
Neroview is an AI-powered platform providing rapid consumer insights through automated interviews, video testing, and surveys.
Bot9.AI is a no-code platform for building and deploying AI-driven chatbots to automate customer support and sales tasks.
Personal GPT is an LLM based AI chatbot that runs fully on-device on your iPhone, iPad and Mac without an...
NEXBot allows users to build, customize, and share unique GPT chatbots without a programming background.
A central mobile and web app enabling customers to easily find and engage with businesses, available 24/7.
AI Sales Agent to make your website a selling machine. AI Chatbot for sales.
Chat2DB.ai is a tool for converting text queries into SQL queries, allowing users to interact with databases through natural language.
The simplest, most secure AI collaboration platform with top AI tools and 1,000+ custom GPTs.
Chaindesk provides AI-powered support and lead generation tools for businesses, featuring customizable chatbots, AI-driven forms, and email support automation.
CustomGPT.ai is a no-code platform offering smart business operations with seamless integrations and high data privacy.
Ayfie Locator allows users to interact with their documents using ChatGPT for precise answers to queries.
Sembly AI is an AI platform designed to automate meeting management and enhance productivity by providing tools for transcribing, summarizing,...
Reviews and rating
Total reviews
Persons recommended this product
Anonymous
Shopper
check_circle Verified
Shop owner replied
Anonymous
Shopper
check_circle Verified
Shop owner replied
Thanks for your review!
Your feedback helps us improve our service.
There are no reviews yet.
Be the first to review “ ”
Only logged in customers who have purchased this product may leave a review
© 2025 Marklet Genius AI. All rights reserved.