Convin
AI-backed contact center software enhancing customer interactions with conversation intelligence.
Convin is an advanced AI-driven contact center software designed to revolutionize customer interactions by recording, transcribing, and analyzing conversations. Leveraging in-house LLM models, this platform delivers real-time and post-interaction solutions that transform everyday exchanges into valuable insights. Its aim is to empower sales, support, and collection teams by elevating conversation quality and aiding decision-making with comprehensive behavior analysis. Convin serves industries like healthtech, fintech, insurtech, and more by automating quality assurance and offering features such as real-time agent assist, AI learning management system, and automated coaching, ensuring faster onboarding and higher compliance.
The main target audience includes businesses looking to improve customer experience by providing agents with actionable intelligence that enhances performance and compliance. Its key benefits include increased sales conversions, improved CSAT scores, and increased compliance monitoring, making it an indispensable tool for contact centers aiming to maximize productivity.
Pros:
- Real-time conversation insights
- Automated quality assurance
- Enterprise-grade AI voice agents
- Customizable learning solutions
Cons:
- Heavy reliance on AI may reduce personal touch
- Initial configuration complexity
- Requires continuous monitoring for optimal performance
Features:
- Real-Time Agent Assist - Provides agents with immediate guidance during calls
- Automated Quality Assurance - Checks conversation quality with unbiased scoring
- AI Learning Management System - Offers personalized coaching and faster onboarding
- Automated Coaching - Delivers data-backed training to improve call handling
Integrations:
- CRM Systems - Synchronize customer data
- Call Center Software - Enhance call management capabilities
Pricing:
- Subscription Pricing - Based on features and scale of use
Implementation Timeline
Not Disclosed
Onboarding
Not Disclosed
Sandbox
No
Compliance
ISO 27001, SOC 2 Type II, HIPAA
Hashtags
Buying Persona
VP of Sales, Director, CMO, Sale Manager, Product Marketing Manager, Customer Success Manager, VP
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