UJET
UJET is an AI-powered Contact Center as a Service (CCaaS) platform that delivers exceptional customer experiences with AI automation, intelligence, and omnichannel orchestration.
UJET is a leading Contact Center as a Service (CCaaS) and Workforce Management (WFM) platform that empowers businesses to provide exceptional customer support. Designed for organizations of any size, UJET utilizes AI-powered automation to streamline contact center operations, enhance customer interactions, and modernize customer experience (CX). The platform offers a seamless integration of various customer communication channels, enabling omnichannel orchestration that enhances the overall customer journey.
UJET is ideal for businesses looking to transform their contact center operations, providing tools for real-time sentiment analysis, trend identification, and data-driven innovation. Its cloud-native architecture ensures unmatched scalability and security, making it a reliable choice for enterprises seeking to future-proof their customer service solutions.
Pros:
- AI-powered automation for enhanced efficiency
- Omnichannel orchestration for seamless customer interactions
- Cloud-native architecture for scalability
- Data-driven insights for decision making
Cons:
- Complex initial setup
- Requires continuous monitoring for optimal performance
- May have integration barriers with older systems
Features:
- AI-Powered Automation - Streamlines contact center operations and enhances efficiency.
- Omnichannel Orchestration - Supports a wide range of customer communication channels for seamless interaction.
- Real-time Sentiment Analysis - Provides insights into customer emotions and trends.
- Unmatched Security & Scalability - Ensures data protection and growth accommodation.
Integrations:
- Salesforce - Enhances CRM capabilities with contact center functionalities.
- Zendesk - Provides seamless integration for customer support tickets and interactions.
- Kustomer - Facilitates enriched customer communication and data handling.
- Microsoft Dynamics - Integrates with CRM for improved data management.
Pricing:
- Subscription - Flexible pricing based on the needs of the organization
Implementation Timeline
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Onboarding
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Sandbox
No
Compliance
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